At nayyerbangles.com, we strive to ensure your complete satisfaction with our products. Please read this policy carefully before placing your order, as it outlines important information about cancellations, returns, refunds, and replacements.
Orders once placed cannot be cancelled by customers.
Once you confirm your order and payment is processed, the order enters our fulfillment system immediately. Due to our quick processing time, we cannot accommodate cancellation requests.
We reserve the right to cancel any order at our discretion due to:
Stock unavailability or inventory discrepancies Pricing errors on the website Delivery limitations to certain areas Suspected fraudulent transactions Any other operational constraints If we cancel your order, you will receive a full refund of the amount paid within 7-10 working days to your original payment method.
We do not accept returns or provide refunds under any circumstances. The only time refund is made is in the case of order cancellation from our end (Refund will be credited in 7 working days to the original payment source), in any other case a replacement will be provided.
Bangles are delicate jewellery items and may be damaged during return shipping. For hygiene and quality reasons, once worn or tried, items cannot be resold. Our products are accurately represented on the website with detailed images and descriptions.
It is the customer’s sole responsibility to order the correct bangle size.
A detailed size chart is provided on our website Please measure your wrist/hand carefully before ordering Refer to our size guide for accurate measurements If you’re unsure about sizing, contact us before placing your order We do not accept returns, exchanges, or provide refunds for incorrectly ordered sizes.
We understand that despite our best efforts in packaging, products may occasionally arrive damaged during transit. We have a ONE-TIME replacement policy for genuinely damaged items.
A replacement will be provided ONLY if:
1. Unboxing Video Evidence: You provide a continuous, uninterrupted unboxing video that meets all requirements (detailed below)
2. Timely Reporting: The damage is reported within 24 hours of receiving the product
3. Genuine Damage: The damage occurred during transit, not due to mishandling after delivery
4. First Claim: This is the first replacement request for this order (only one replacement per order)
MANDATORY: To claim a damaged product replacement, you must provide an unboxing
video with the
following specifications:
1. Sealed Package: Video must show the package in its sealed condition before opening
2. Shipping Label & Invoice: Clearly show the shipping label and any invoice/documents on the package
3. Continuous Recording: The video must be continuous without any cuts, edits, or interruptions
4. Product Visibility: The product must remain visible throughout the unboxing process
5. Lighting: Record in a well-lit environment where damage is clearly visible
6. Soft Surface: Unbox on a soft surface (cloth, cushion, soft mat) as bangles are delicate and may get damaged if dropped on hard surfaces
7. Damage Documentation: Clearly show the damaged area/defect in the video Claims submitted without proper video evidence will NOT be entertained.
If you receive a damaged product:
1. Do not discard the packaging – Keep all packaging materials, labels, and invoices
2. Record the unboxing video as per requirements above
3. Contact us within 24 hours via:
WhatsApp: +91 9529541004 (preferred for quick response)
Email: nayyerbangles@gmail.com
4. Submit the video along with your order number and description of damage
5. Await our response – We will review your claim within 48 hours
Our team will thoroughly review your video evidence and claim
We hold complete authority over the acceptance or rejection of damage claims
Our decision is final and binding
If approved, we will ship a replacement product at no additional cost to you. No refund
will be issued under any circumstances.
For approved damage claims, we will ship the replacement product free of charge
The replacement will be shipped using the same shipping method
Estimated delivery time for replacements: 7-10 working days from approval
One replacement per order: If the replacement item also arrives damaged, no further replacements will be provided
No cash refunds: We only offer replacements, not refunds for damaged items
Time-bound: Claims must be made within 24 hours of delivery
Video requirement is strict: Incomplete or edited videos will result in claim rejection
All our products undergo quality checks before dispatch. We use secure packaging to minimize damage during transit
However, we cannot control handling during shipping, which is why video evidence is essential
If you receive a completely different product than what you ordered:
Contact us within 24 hours of delivery
Provide photographs of the item received along with your order details
We will verify and arrange for the correct item to be shipped
Return of the wrong item may be arranged at our expense
If your package arrives but items are missing:
Report within 24 hours of delivery
Provide unboxing video if available
We will investigate and ship missing items if the claim is verified
For customized or made-to-order bangles:
Customization policies and details are shared on a per-order basis
Custom orders may have different timelines and policies
Cancellations, returns, and refunds for custom orders will be communicated separately
Contact us at nayyerbanglesmanufacturers@gmail.com or WhatsApp +91 9529541004
to discuss customisation
The following are strictly non-refundable:Shipping charges (₹150 per order)
Orders placed with incorrect size selection
Products damaged due to customer mishandling after delivery
Products used, worn, or altered in any way
Orders where packaging has been discarded
Claims made after 24 hours of delivery
Claims without proper video evidence
For any questions or concerns regarding cancellations, returns, or replacements:
Email: nayyerbanglesmanufacturers@gmail.com
Phone/WhatsApp: +91 9529541004
Address: Shop No. 333, Tripoliya Bazar, Jaipur, Rajasthan
Response Time: We aim to respond to all queries within 24-48 hours during working days.
Read product descriptions carefully before ordering
Check the size chart and measure accurately
Record unboxing video for all orders as a precaution
Inspect packages before accepting delivery
Report issues immediately within 24 hours
We encourage customers to contact us first to resolve any issues
We are committed to fair and reasonable resolution of all genuine concerns Our decisions on replacement claims are final
This Cancellation, Returns, and Refund Policy shall be governed by the laws of India.
Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
This policy is subject to change without prior notice. The “Last Updated” date at the top of this page indicates when the policy was last modified. Please review this policy periodically.
By placing an order on nayyerbangles.com, you acknowledge that you have read, understood, and agree to this Cancellation, Returns, and Refund Policy. We appreciate your understanding and cooperation. Our goal is to provide you with beautiful bangles and excellent service. For any assistance, please don’t hesitate to reach out to us!
